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2014 Keynote by Sumana Harihareswara

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We in the open source community -- and code4lib is part of this -- put a lot of energy into lowering barriers to entry, like licensing and cost. And those are visible barriers that stop people from getting information. But bad usability is a barrier to entry too-- it's less visible but it's just as real.
Free access to education and free expression of political opinions and privacy from unwarranted surveillance are human rights (in the [http://www.un.org/en/documents/udhr/index.shtml UN Declaration of Human Rights]), and even if you don't want to go that far, in general they're social justice goals that we all like. We're here because we share a vision -- less waste, more empowerment, getting knowledge into people's hands. But actually getting these benefits to our users requires that our users be able to use our software. So, in getting rid of user experience obstacles, we are working to achieve social justice goals.
OK, since it's so clear why we ought to make our products usable, why do we have this bottleneck?
In general, marginalized people develop more empathy than the dominant group, because we *have to*. We have to be able to see from other people's point of view, the dominant point of view, as a matter of survival.
This is one reason diversity in a group is useful - it includes people with different perspectives, AND is likely to have more people with the ability to see from multiple perspectives. Including the users' perspectives.''(see: http://blog.melchua.com/2013/08/20/engineering-education-discourses-on-representation-why-problematization-matters-beddoes-2011/ ; "hegemonic masculinity" as coined by coined by Raewyn Connell: Connell, R. W. (2005). Masculinities (2nd ed.). Berkeley, Calif: University of California Press; "strong objectivity" (coined by Sandra Harding) and standpoint theory, Harding, S. (1993). Rethinking standpoint epistemology: what is strong objectivity? In L. Alcoff & E. Potter (Eds.), Feminist Epistemologies (pp. 49–82). New York, NY: Routledge. Much thanks to [http://blog.melchua.com/ Mel Chua] for research on this.)''
And we need to be able to see from many different users' points of view, even when it's uncomfortable or shows us that we have failed.
* http://bakinglibrarian.wordpress.com/2014/03/25/code4lib-day-1/
* http://cynng.wordpress.com/2014/03/25/code4lib-2014-opening-keynote/
* http://makerbridge.si.umich.edu/blog/140331-900
* http://juniortidal.com/2014/03/code4lib-2014-an-amazing-time/
* http://duraspace.org/view-code4lib-2014
* http://rockarch.org/programs/digital/bitsandbytes/?p=1036
* http://blog.emilyreynolds.com/2014/04/02/code4lib-2014-highlights/
* https://blog.mozilla.org/community/2014/04/02/opw-community-building-intern-jennie-rose-halperin/
* http://www.sheldon-hess.org/coral/2014/04/code4lib-2014-write-up/ & http://code4lib.org/node/524
* http://www.jennierosehalperin.me/post/81681665707/code4lib-wrapup
* http://thehillarylp.com/blog/2014/4/14/me-and-you-and-everyone-we-know
* http://code4lib.org/node/527 by Jennifer Maiko Kishi
* http://code4lib.org/node/530 by Zahra Ashktorab
* https://github.com/erinrwhite/c4l2014-notes/blob/master/day1-morning.md and http://erinrwhite.com/takeaways-from-code4lib-2014/
== Tweets ==
* [https://twitter.com/cm_harlow/status/448453921758261248 ‏@cm_harlow] No one wants bad usability, how to fix the issues though? (Sumana gave a warning that the controversial is coming up) #c4l14 #fairwarning
* [https://twitter.com/sclapp/status/448453799049711616 ‏@sclapp] Yes indeed who IS arguing for poor usability?! #c4l14
* [https://twitter.com/yo_bj/status/448453631394988032 ‏@yo_bj] #c4l14 Sumana UX = social justice* [https://twitter.com/yawnyou/status/448453602865340416 ‏@yawnyou] "Bad usability can influence what choices people make", "bad usability is a barrier to entry" @brainwane #c4l14* [https://twitter.com/yo_bj/status/448454007233978368 @yo_bj] #c4l14 Sumana We need to exercise a disciplined empathy.* [https://twitter.com/cm_harlow/status/448454309723000833 ‏@cm_harlow] Our industry continually drop the roles that deal with empathy, gives these gendered traits (empathy not masculine) #c4l14 @brainwane* [https://twitter.com/mberkowski/status/448454260238581760 ‏@mberkowski] The tech industry is terrible at empathy. #c4l14* [https://twitter.com/emilyrnlds/status/448454238147194880 ‏@emilyrnlds] “The tech industry is pretty crappy at empathy!” @brainwane on the importance of UX at #c4l14* [https://twitter.com/phette23/status/448454216471040000 ‏@phette23] “The tech industry is pretty crappy at empathy.” @brainwane #c4l14* [https://twitter.com/yo_bj/status/448454191208747008 ‏@yo_bj] #c4l14 Sumana General tech generally devalue UX, gets tied with gender issues* [https://twitter.com/sclapp/status/448454402551349248 @sclapp] Usability=empathy "Empathy is like reverse engineering... we need to exercise a disciplined empathy" Sumana #c4l14* [https://twitter.com/bibliotechy/status/448454388374585344 ‏@bibliotechy] Empathy as reverse engineering. @brainwane at the #code4lib keynote. #c4l14* [https://twitter.com/cpsarason/status/448454358628564992 ‏@cpsarason] holy crap this is an awesone keynote, thx @brainwane #c4l14* [https://twitter.com/yo_bj/status/448454357747793920 ‏@yo_bj] #c4l14 Sumana If the group making the software aren't diverse, things aren't going to change.* [https://twitter.com/cm_harlow/status/448454514824478721 ‏@cm_harlow] @brainwane diversity, empathy with multiple perspectives, then gets pushed out of tech, software #c4l14* [https://twitter.com/yo_bj/status/448454630276874241 @yo_bj] #c4l14 Sumana We need to treat front end functions with the same status as other positions in the tech field.* [https://twitter.com/squaredsong/status/448454665261158402 @squaredsong] "Disciplined empathy" in user design. @brainwane argues is much needed in the tech #c4l14* [https://twitter.com/phette23/status/448454834812104704 ‏@phette23] Library that logs every time they have to say “no” to a patron & work on fixing it #c4l14 I love that idea.* [https://twitter.com/cm_harlow/status/448454739320389632 ‏@cm_harlow] @brainwane library logs every time someone has to say 'no', then sees how to fix that #c4l14* [https://twitter.com/sclapp/status/448454730420060161 ‏@sclapp] Sumana explained how diversity helps with empathy #c4l14* [https://twitter.com/bohyunkim/status/448454708051845120 ‏@bohyunkim] Marginal groups develop more empathy than dominant groups because they have to. Diversity IS important for UX! <- @brainwane #c4l14* [https://twitter.com/web_kunoichi/status/448454956052656129 @web_kunoichi] Marginalized people have more empathy. "We have to, as a matter of survival," understand the dominant viewpoint. #c4l14* [https://twitter.com/ranti/status/448454940558897152 ‏@ranti] "@yo_bj: #c4l14 Sumana We need to treat front end functions with the same status as other positions in the tech field."* [https://twitter.com/seanaery/status/448454909705609216 ‏@seanaery] What does it take to do UX work? Empathy. Tech industry is pretty crappy at it. Diversity in a group a key factor of empathy #c4l14 keynote* [https://twitter.com/declan/status/448454876004372480 ‏@declan Wow, such great insight on empathy and tech. Stop undervaluing the service desk! #c4l14* [https://twitter.com/emilyrnlds/status/448455117529161728 @emilyrnlds] “Code talks and designers don’t speak the language” post referenced in #c4l14 keynote: http://skinnywhitegirl.com/blog/code-talks-and-designers-dont-speak-the-language/930/ …* [https://twitter.com/web_kunoichi/status/448455104447139840 ‏@web_kunoichi] Diverse teams better at UX, because of that. #c4l14* [https://twitter.com/eefahy/status/448455008078798848 ‏@eefahy] activism, social justice, UX design & emotion in tech and all in one keynote. Hell ya. #c4l14 @brainwane* [https://twitter.com/TheRealArty/status/448455401475158016 @TheRealArty] Shoutout to @mreidsma and his work notes blog, and he does usability testing every month! #c4l14* [https://twitter.com/sclapp/status/448455273490182144 ‏@sclapp] Empathy is learnable says Sumana, who then suggests things like reading novels that take others' perspectives can teach you #c4l14* [https://twitter.com/anarchivist/status/448455266195890176 ‏@anarchivist] devs, don't forget that empathy is a core engineering value -beyond ux~ http://forens.es/12u #c4l14* [https://twitter.com/cm_harlow/status/448455250790604800 ‏@cm_harlow] @brainwane how to learn empathy? Take a conflict resolution class, read blogs by folks w/far different lives, observe users #c4l14* [https://twitter.com/cpsarason/status/448455407980535808 @cpsarason] @brainwane "customer service should be a first class citizen to help improve usability" #truefacts #c4l14* [https://twitter.com/helrond/status/448455510971252736 @helrond] The last time I heard the word "hospitality" used this often was at the Catholic Worker. #c4l14 #justsaying* [https://twitter.com/violetailik/status/448455713158082560 @violetailik] Amazing keynote! "@eefahy: activism, social justice, UX design & emotion in tech and all in one keynote. Hell ya. #c4l14 @brainwane"* [https://twitter.com/yo_bj/status/448455695013515264 ‏@yo_bj] #c4l14 Sumana Lots of examples of Library UX efforts. Sumana should have list o' links later today.* [https://twitter.com/cm_harlow/status/448455991815069696 ‏@cm_harlow] @brainwane code4lib email list staring a thread on usability resources - nice #c4l14* [https://twitter.com/yo_bj/status/448455943639298048 ‏@yo_bj] #c4l14 Sumana Let's talk about hacking institutions to get UX resources!* [https://twitter.com/bohyunkim/status/448455890682003456 ‏@bohyunkim] @brainwane just mentioned @ALA_LITA UX IG. :)) Talk to me or @web_kunoichi if u are interested! #c4l14* [https://twitter.com/sclapp/status/448455888505143297 ‏@sclapp] http://Usertesting.com not overly expensive & quick; a full time ux position in lib makes a world of difference #c4l14* [https://twitter.com/JFBlase/status/448456128750702592 @JFBlase] @brainwane Having a dedicated user experience team - or even a single person - can make a world of difference in product quality. #c4l14* [https://twitter.com/yo_bj/status/448456111575015424 ‏@yo_bj] #c4l14 Sumana UX is the greatest force multiplier that we have control over.* [https://twitter.com/c_genereux/status/448456038358847488 ‏@c_genereux] Love the #c4l14 keynote!* [https://twitter.com/MrDys/status/448456011364712448 ‏@MrDys] Here's my plug for @eduiconf: It's #code4lib adjacent, focused on UX and has some very quality speakers/workshops. #c4l14* [https://twitter.com/kayiwa/status/448456310187913217 @kayiwa] THAT! WAS! AWESOME! #c4l14* [https://twitter.com/cm_harlow/status/448456288172015616 ‏@cm_harlow] @brainwane that talk was #kickass thank you!!!! #c4l14* [https://twitter.com/bohyunkim/status/448456259420061696 ‏@bohyunkim] UX is the best force multiplier we have for social justice! - @brainwane #c4l14* [https://twitter.com/yo_bj/status/448456183897411584 ‏@yo_bj] #c4l14 Sumana Scale hospitality! :cD* [https://twitter.com/cdmo/status/448456151475433472 ‏@cdmo] Empathy++ great talk from @brainwane #c4l14* [https://twitter.com/sclapp/status/448456381465919488 @sclapp] How do we hack our organizations to serve users better, asks Sumana - "it's a first-class development problem" #c4l14* [https://twitter.com/yo_bj/status/448456767736143872 ‏@yo_bj] #c4l14 @brainwane started us off on a high note. Thanks again for the great talk!* [https://twitter.com/bohyunkim/status/448456765538312192 ‏@bohyunkim] @brainwane That was an amazing keynote. Thank you so much for speaking at #c4l14.* [https://twitter.com/seanaery/status/448456462243991552 ‏@seanaery] We need to bring library skills & values e.g. hospitality & access to IT services. UX is key. Awesome keynote by @brainwane #c4l14* [https://twitter.com/helrond/status/448457032849321985 @helrond] @barkivist yeah I want to make all the archivists everywhere watch the opening keynote from #c4l14* [https://twitter.com/jastirn/status/448457141490556928 @jastirn] "We can figure out how to scale hospitality..." partially through better, more devoted UX #c4l14* [https://twitter.com/tmasao/status/448457183341334528 @tmasao] #c4l14 オープンニングキーノートおわり。Wikimedia財団のSumana Harihareswaraから。「ユーザビリティ」をテーマに、多様性、エモーションとハックについてマシンガントークでした。。。** (translation from Google Translate: "Last open partitioning keynote. From Sumana Harihareswara of the Wikimedia Foundation. The theme of "usability", it was nonstop talk diversity, about the hack and emotion...")* [https://twitter.com/digibib/status/448460211666554880 @digibib] The last mile hurdle:To make the right pieces of software that are usable and connects with the user.Design for user needs!@brainwane #c4l14* [https://twitter.com/ranti/status/448461756302516224 @ranti] #c4l14 @brainwane's keynote take away: user experience, user perspective, and discipline of empathy. Thank you, Sumana! #UX* [https://twitter.com/web_kunoichi/status/448465191400116225 @web_kunoichi] "A dedicated user experience team or person makes a huge difference." I will have to go find that #code4lib thread! #c4l14* [https://twitter.com/tallgood/status/448466637662871552 @tallgood] Great presentation @brainwane #c4l14 Better u/x is the best force multiplier we have. Agreed. @ASULibraries, let's jump on this train!* [https://twitter.com/eosadler/status/448475477842608128 ‏@eosadler] Inspiring keynote from @brainwane this morning. Great prompting to renew our efforts around usability, empathy, & social justice. #c4l14* [https://twitter.com/JMarkOckerbloom/status/448476999833485313 @JMarkOckerbloom] Wikimedia's @brainwane gave the #c4l14 keynote, "User Experience is a Social Justice Issue". Her speaker notes: http://wiki.code4lib.org/index.php/2014_Keynote_by_Sumana_Harihareswara …* [https://twitter.com/kvanmalssen/status/448481452930629632 ‏@kvanmalssen] Inspiring keynote on usability at #c4l14 this morning by @brainwane: notes, links, script http://wiki.code4lib.org/index.php/2014_Keynote_by_Sumana_Harihareswara ….* [https://twitter.com/chrpr/status/448487228462092288 @chrpr] Love the #c4l14 focus on UX and usability this am. Also reminded of fine line between user studies and surveillance...* [https://twitter.com/tararobertson/status/448499720055316481 @tararobertson] #c4l14 keynote from @brainwane: Library tech drops the ball on empathy and hospitality, a lot. Make UX a priority. http://wiki.code4lib.org/index.php/2014_Keynote_by_Sumana_Harihareswara …* [https://twitter.com/web_kunoichi/status/448822841300230144 ‏@web_kunoichi] "UX is a social justice issue," we agreed, right? Maybe even a human rights issue? So is website accessibility! #c4l14* [https://twitter.com/phette23/status/448825222977060864 @phette23] It's so cool to see @brianwane sticking around at #c4l14, asking questions, being a part of the community. She is teh awesome.* [https://twitter.com/ranti/status/448825442272038912 @ranti] #c4l14 Just because your site is accessible doesn't mean your site is usable by default. UX still matters.* [https://twitter.com/kayiwa/status/448873638566309888 @kayiwa] For a keynote speaker. It is frightening how approachable @brainwane is! #c4l14* [https://twitter.com/chrpr/status/448875200697090048 @chrpr] #c4l14 @kayiwa In addition to being approachable, @brainwane also has insightful answers to challenging questions!* [https://twitter.com/bohyunkim/status/448875910201352193 @bohyunkim] @chrpr @kayiwa Both @adainitiative & @brainwane also dropped by #libtechwomen & #code4lib IRC before the #c4l14 keynotes. Total awesomeness.* [https://twitter.com/chrpr/status/448876747401199616 @chrpr] Listening to @eosadler always helps me better understand how to inch toward the kind of empathy @brainwane beseeched of us. #c4l14* [https://twitter.com/chrpr/status/448879826620145664 @chrpr] I want to take yest's keynote, Bess' last 2 years of talks, Matienzo's lightning talk from 2013: burn to a dvd, send as a mass mail. #c4l14* [https://twitter.com/toomuchjeff/status/448931729534119936 @toomuchjeff] #c4l14 My 12 yr old daughter loves coding. Shared with her the strong female participation and voice @ c4lib on way home from schol. Thanks!* [https://twitter.com/adainitiative/status/449198138738606080 @adainitiative] Thank you to the #code4lib community for voting for keynotes from @brainwane and @adainitiative this year! We were honored #c4l14* [https://twitter.com/chrpr/status/449216164909305857 @chrpr] A huge thanks to all of #c4l14! For me, years of this conf was about being a better coder. Of late, it's been about being a better human.* [https://twitter.com/chrpr/status/449634430156832768 @chrpr] Essay on UX, content strategy & empathy builds nicely on themes in @brainwane's #c4l14 talk: http://www.sarawb.com/2014/03/28/empathy/ … Lots of links to follow.* [https://twitter.com/Sarah_Shealy/status/448915289485639680 @Sarah_Shealy] Loving the focus on Usability this year. #c4l14* [https://twitter.com/phette23/status/449174785248231424 @phette23] "If we afforded greater status to writing we would get better documentation" @vaurora echoes Tuesday's keynote re devaluing design/UX #c4l14
[[Category:Code4Lib2014]]
[[Category:Code4Lib Keynotes]]
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