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- Chat Software: IM VS SMS - Crystal Rose, MUN. We use Meebo for our "Ask Us" chat service, but we're currently evaluating other products. I'd love to hear about your library's experience with chat. What are you using? Love it, hate it, or meh?
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- Bridging Another the Next Digital Divide: 3D Printing and Scanning in Libraries - Riel Gallant and , Michael Groenendyk, and Marc Comeau, DAL
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- Web Development from a distance: How to work with a Web Team that isn't at your fingertips(?) - Gillian Byrne, CAUL.