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69 bytes added, 19:13, 2 December 2019
→‎Day 1
* [https://drive.google.com/open?id=1njuxu0CacJmVAq5NMwhdHgV8I--96lBe Blended learning in libraries: Google IT Support Certificate Program at Surrey Libraries] - Erol Olcay
* [https://drive.google.com/open?id=1ZLYro3HYm-GwvJqR1WF5vsGCFkIuA5I4 Implementing an IT service desk!] - Tamarack Hockin / Jason Swan
* [https://drive.google.com/open?id=1MufAHe5_MkWL00VOFQUAXjAUDDWYGP1J Ditch Deep Freeze: Public computer administration for small libraries ] - Camille Ginnever
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| 10:30 || Break
MichelCastagne
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