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Changes
m
clarification
Complaints were to made to the OCR, the Federal Office of Civil Rights (USA), were made in the 2010s, alleging that the referenced library's website and/or electronic resources were not 'accessible' and did not provide equal or equivalent access to all patrons. The OCR had found the complaints to have merit and began an separate investigation with each library.
In all cases listed below, the libraries wished to resolved the complaint and , entered into agreements with OCR to close the investigationand improve their website's accessibility.
Boston Public Library, 2017 [https://www2.ed.gov/about/offices/list/ocr/docs/investigations/more/01174029-a.pdf 1] and [https://www2.ed.gov/about/offices/list/ocr/docs/investigations/more/01174029-b.pdf 2] (pdf)