=== Delivery services ===
* Ted Lawless, Brown University Library, tlawless at brown edu.
Are you interested in making it easier for users to obtain copies of known items? Do you feel your OpenURL and Interlibrary Loan software could be streamlined? This pre-conference workshop will focus on providing services that deliver content to users. Discovery systems are doing a better job of exposing library holdings but there's still a lot of work to do actually get the content in the users hands.