Changes

Have you ever pointed out obvious (to you at least!) usability problems in your library website only to face strong resistance from the library staff? Are you one of those who are passionate about making library information and services as usable as possible but who also struggle to get the point across and/or obtain the crucial buy-in from colleagues and administrators? There is no shortage of usability and UX (user experience) guidelines, but they are useless if you cannot implement it for your own library. This talk will focus on the 'expert review' (aka 'heuristic evaluation') process rather than other more time-and-labor-intensive usability testing methods. Several examples from amazingly simple usability fixes to more nuanced usability and UX issues in libraries will be discussed to your heart's content along with practical strategies that will help you to make a real difference to your library's Web usability and UX.